If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt.
The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website: www.poste.it/emergenza-covid19.html.
Furthermore, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. Union member countries and their designated postal operators are kindly asked to comply with these restrictions. However, these restrictions do not apply to donations.
Finally, owing to the increasing lack of transport capacity following the cancellation of numerous international flights, and further to the declaration of force majeure and the suspension of postal services in a number of countries, Poste Italiane is constantly updating its list of admitted outbound destinations. This list is available on the above-mentioned webpage.
Poste Italiane thanks all other Union member countries and their designated operators for their understanding and will inform them via EmIS as soon as the situation returns to normal.