Description of the
problem that led to the application for force majeure: To ensure the safety of
both customers and staff.
The designated operator of Belgium, bpost, informs other Union member countries and their designated operators of measures taken to minimize the spread of the virus, in line with the directives of the Belgian Government.
International and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:
– Post offices will remain open in general, but will be closed on Saturdays;
– For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (but in the customer’s presence);
– bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments.
Furthermore, in common with many other postal operators, given the diminishing number of flights and reduced capacity, bpost is temporarily unable to send outbound international mail and parcels (letter post, parcel post and EMS) to destinations outside Europe, and it is also declaring a case of force majeure.
bpost thanks all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.